Returns

Returning Goods:

If you are not satisfied with your purchase, you can return the purchased items in their original condition within 30 days of delivery (please include your tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be reported to our customer service.

I received a faulty item:

If you received a faulty item, please contact our support team immediately and provide the following information:

Your order number
Which item is damaged
A description
Photographic evidence

If your package was damaged during delivery, please take a photo and send it directly to our customer service. All claims regarding damaged packages must be made within 7 days of the delivery date. We cannot offer a refund, credit note, or replacement without proof from a member of our support team.

I received the wrong item:

If you accidentally received the wrong item, please contact our support team immediately and provide us with the following information:

Your order number
The name of the item you didn't receive
The name of the item you did receive
A photo of the item you received

Exchanges:

Unfortunately, you cannot exchange items directly with us. If you would like to exchange, we recommend returning the item and reordering the desired item.

For faulty products:

If the product is faulty, damaged during transit, or otherwise defective, there are no return shipping costs. We will send you a new, faultless item.

If I would like to return the item(s):

If you purchased the wrong product, the product doesn't fit, or you no longer want it, the customer is responsible for the actual return shipping costs and is responsible for providing proof of return postage. Download your return form here.

Please feel free to contact our customer service at any time: info@eloraboutique.shop Mon. - Fri. 10:00 AM - 5:00 PM

Cancellation Policy

Please note that orders cannot be canceled, as they are automatically processed and prepared for shipping around the clock. If you still do not want to keep the goods, you can of course return them after receipt.